Meier & Associates -

Meier & Associates Consulting is a firm that provides information technology and management consulting services to customers in various industries. Ever mindful of the realities of today's competitive business environment, we deliver quality results that are practical, innovative and provide our customers with value for their investment.

We have managed and participated in many projects, ranging from small systems development projects and management consulting engagements, to large enterprise-wide implementation projects that deployed software, technical infrastructure, business processes and cultural changes affecting many users. We offer full life-cycle consulting services to help organizations reach their business objectives - from the inception of an opportunity, assessing its business viability, gaining executive approval, implementing the solution and providing post-implementation support. On many initiatives these services typically include some business process redesign, custom software development or package implementation, and managing the cultural impact associated with any changes to systems, processes or roles. In addition to the business and process aspects of our business, we also have experience implementing the technical infrastructure underlying many of the systems that we have developed.

Our consultants are dedicated, knowledgeable, and committed people that strive to deliver optimal results and solutions that achieve business goals. We possess an understanding of business and technical issues, and are aware of the practical realities associated with change. Our people have a wide range of functional, process and information technology knowledge, and have applied these in a project context. In addition to their academic qualifications, our consultants possess several years of experience; in some cases over twenty years of experience.

Our company is an Alliance Partner of Siebel Systems, Inc. We are recognized by Siebel Systems as a systems integrator with the expertise to help clients implement Siebel eBusiness Applications within their organization. Together with Siebel Systems, we are able to bring leading technology into organizations looking to build, extend and better manage their eBusiness capabilities, and to enhance their customer management capabilities, remain competitive and achieve bottom-line results.

Here is a sample of the modules within the Siebel eBusiness Applications suite which we have had experience with:

Call Centre (Accounts, Opportunities, Contacts, Activities), Sales, Marketing (including Campaigns and Products), Workflow, Assignment Manager, Services Orders, Proposal Generator, Agreements (Contract Management).
Enterprise Integration Manager (EIM) to do conversions and ongoing integration between Siebel and other corporate systems, eBusiness Application Integration (EAI)

We enhance our customer's business thru the delivery of practical consulting solutions that are focused, realizable and address their business needs.

At Meier & Associates Consulting we value practicality, professionalism, and relationships. We strive to deliver sound solutions that make good business sense to our customers. The relationships we foster are held in high esteem relationships that are built on professional integrity, reliability and responsiveness to customer needs. Thru the services we provide we will strive to:

deliver value for your investment in our consultants
help you improve your bottom-line results
help you improve your competitive position in the marketplace

Thru our consultants we offer knowledge and experience in business functions, processes and technology, coupled with industry vertical experience. For example, some of the functional business experience we retain includes Sales, Marketing, Pricing, Customer Service (Call Centre, Billing, Collections), Production/Operations, and Service Fulfillment. This experience is enhanced thru our understanding of business processes within these functional areas (eg. service order processing, credit/collections, selling, etc.). This functional and process experience is complemented with vertical industry expertise in several areas: Telecommunications, Energy (electric, gas, petroleum), Financial, Banking, Advertising, and Government. Our business experience is complemented by our ability to implement technical infrastructure components and solutions which many software systems depend upon. An example of this includes computer telephony integration (CTI) and interactive voice response (IVR) systems in support of Call Centre implementations or Sales campaigns.

From our industry, functional and process background, we had a foundation that evolved us into providing Siebel eBusiness Applications consulting services as an offering of our company. This service offering was a natural fit with our function experience - it married our business background with CRM technology that supported these business functions and processes. We have a successful track record implementing and maintaining Siebel eBusiness Applications and are actively engaged doing this type of consulting work. In fact some of our consultants have been actively implementing Siebel eBusiness Applications for over three years.

We approach each consulting engagement as a partnership arrangement with our customers. We believe in a collaborative arrangement that allows us to work with your key business and IT team members, where we jointly accomplish the business goals related to the engagement that we are assigned to accomplish. This collaborative approach enables us to truly understand, define and deliver solutions that best fit your needs. Under these conditions we avoid situations where our consultants work in isolation and derive solutions that are sub-optimal and do not properly achieve the business goals that are the drivers of an initiative. Our past successes involved the creation of multi-disciplinary project teams comprised of our consultants and client representatives to achieve this collaborative approach.

From the outset of each engagement, we establish a "practical" mindset to our solutions to ensure that our results deliver value once an engagement is complete. Each situation has to be assessed based on what results are expected and this has to be balanced against cost, resources and time. We remain mindful of the organizational impacts of potential solutions and we balance this against how your underlying business and workflow processes will be affected.